The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/14/08 and 8/19/08. Customer last names have been initialized for privacy.

What did you like best about Schrader & Son?

"I liked his promptness, the fact that he comes when I need him to, and his knowledge about computers." —Wesley W.

"They are prompt, efficient, and professional." —Mark S.

"They did what I needed them to do." —Lucia S.

"I trust Don. He comes to wherever I need him to be." —Vicki F.

"Donald was on time and did a great job." —Kathy F.

"They are very knowledgeable." —Mary H.

"He's very knowledgeable." —Jim M.

"He's just a good guy." —Don H.

"They seem to be an honest business. I can trust Don because he is good at what he does." —Paul B.

"Don worked well to fix our computer." —Connie B.

"Don was accessible and flexible with his time. It was nice that he fit into my schedule." —Sandy G.

"It is easy to schedule an appointment with them, and they are very responsive to my needs." —Rosemary O.

"He's easy to get in touch with." —Carol L.

"He's prompt in getting out here, and he's very upfront." —Frank B.

"They came right when I called. Don was very calm and fixed it. We had a lot of confidence in his work." —Betsy K.

"Don is very good. He knows what he is doing. He can figure out ways to make things simple for you." —Ken G.

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